Mass Communications

For the last decade Informatel’s extensive communications infrastructure and support processes have earned a well-deserved reputation for successfully running Australia’s largest campaigns and services for clients like the Nine Network. We understand any mass media campaign attracts extensive telephone, SMS and web traffic and we will deal with this traffic reliably and professionally.

Performance & Capacity

Our work ranges from Australia’s largest campaigns to fully integrated business solutions and we always ensure any call or message volume is dealt with promptly and efficiently. 

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Telephony

Informatel’s significant investment in technology and resources has led to the development of our own proprietary Interactive Voice Response (IVR) platform that segments logically across our IVR resources for specialised dimensionings and traffic controls. Utilising Telstra’s Intelligent Network, we can dynamically manage allocation telephone of resources for automatic overflow and resource protection so the customer always gets the best service. 

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Messaging

Informatel’s unique messaging platform ensures a consistent level of SMS message processing. Our multiple systems and sites deliver the highest level of service no matter how busy it gets.

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Infrastructure

Leveraging 18 years of investment and development, Informatel’s communication infrastructure is load balanced, redundant and scalable. It is based on the latest IBM & Cisco hardware that scales capacity whilst maintaining performance and minimising down time. We provide the highest quality data services by utilising only tier 1 data communications providers and by being directly connected to the Telstra Internet backbone. Our secure and distributed server farms serve as a high availability failover system across multiple locations like Telstra’s Exhibition exchange, one of Australia’s most secure and largest communications hubs.

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