Dodo

Customer service levels are paramount for Dodo and Informatel helps deliver innovative customer service capabilities across a number of their expanding product offerings.

When a call is placed to Dodo's technical support line, Informatel's fully integrated system handles the call to ensure that it is promptly answered or managed intelligently. Depending on the current queue waiting time the system will automatically interrogate Dodo's call management system and ascertain when a callback can next occur. The caller is then given the option to enter their telephone number for a callback and is given a time for the callback. Our system then places a callback request in the Dodo call management system and at the specified time a Dodo representative calls the caller back.

The caller is saved from having to wait in potential lengthly queues and is guaranteed a callback. The callback completes the loop and ensures that customer satisfaction is high. This system is another example of how Informatel can integrate with call centres to provide efficiencies and high levels of customer service.

Testimonial

"Dodo has relied on Informatel’s attention to detail and “can do” attitude to get the job done when needed no matter how big or small the challenge may be. We always feel supported by Informatel’s professional team that delivers on time and effectively to meet our growing needs in these competitive times."

Larry Kestelman - Managing Director
Dodo